Kandou Bus, S.A.
Customer Privacy Statement
This Privacy Statement provides a clear and prominent explanation of how we collect, use, share and protect your personal data.
This Privacy Statement covers the following subjects:
These areas are described in detail below. This Privacy Statement does not apply to the practices of third parties that we do not own or control, including but not limited to any third-party websites, services and applications that you elect to access through our websites.
For comments or questions about our privacy practices, please contact us.
Personal data is any information relating to an identified or identifiable natural person, including information that can be used to identify you as an individual, directly or indirectly, by reference to one or more factors specific to you. Personal data can include the following types of information:
Personal information: Kandou collects and uses personal information from our customers and potential customers. Such information includes your name, contact information (postal address, telephone number, fax number, and email address), billing information, transaction history and credit card or other financial information. You may also elect to provide Kandou with information regarding your personal or professional interests, demographics, experience with our products and contact preferences.
Online usage information: Kandou also sometimes collects and uses information from your online interactions with us. Online usage information can include IP address, browser size, type and language, referring/exit pages and URLs, number of visits to our website and the hyperlinks you visited.
Software usage information: Kandou collects and uses personal data relating to users of the software or other Kandou products connected to the software. Such information may include software or device username, host name, device ID, IP address, Wi-Fi access point information, email address associated with the software, and/or information about usage of the software or its features.
We may combine the information you provide to us through different communications and contact channels, for example by combining data collected online with information provided offline.
Kandou collects personal information in several ways. We collect personal information that you choose to provide Kandou on Kandou.ai, in person, on the phone or electronically. Additionally, we may now or in the future receive personal information about you from third parties that legally acquired the information and that have the right to share it with Kandou. For example, we may receive contact information from a relevant trade show or event sponsor.
Kandou uses cookies and other technologies such as web beacons, local shared objects, local storage, e-tags, and JavaScript, to collect online usage information. Please review Kandou’s Cookie Policy for more information regarding Kandou’s use of these technologies and your choices about them.
Certain Kandou software collects software user information via an automatic data feed when connected to the internet. Specific information about which personal data is collected by a particular software product is available in the documentation associated with that product.
Use of personal information: Kandou uses your personal information: (a) to respond to your correspondence; (b) to help you complete a transaction or order; (c) to provide updates on service and benefits; (d) to personalize our website for your needs; (e) to provide advertising, promotions or newsletters regarding Kandou products and services to you online or by email; (f) to conduct market research to help us better meet our customers’ needs; (g) to obtain your feedback on Kandou products or services you have purchased; (h) to comply with Kandou’s legal obligations, including export controls and trade compliance laws; and (i) for payment and order processing. Whenever we collect credit card numbers or other financial data, such information will be encrypted, will only be used for payment processing and will not be retained for other purposes.
Use of online usage information: Kandou collects online usage information to optimize your online experience, specifically: (a) to remember information so that you will not have to re-enter it during your visit or the next time you visit the site; (b) to provide custom, personalized content and information; (c) to provide and monitor the effectiveness of our website; (d) to monitor aggregate metrics such as total number of visitors, traffic, and demographic patterns; (e) to diagnose or fix technology problems; (f) to help you efficiently access your information after you sign in; and (g) to provide advertising for Kandou products and services to you online or by email.
Use of software usage information: Kandou uses personal data collected from software usage for the following purposes: (a) to analyze software performance and functionality to improve the user experience; (b) to check for and provide software updates; (c) to ensure compliance with terms and conditions of software license agreements; (d) to identify unlicensed usage of the software; and (e) to provide usage reporting to Kandou customers.
Use of combined personal data: Kandou may sometimes combine your personal information with online usage information and/or software usage information to build a broader profile of our individual users so that we can better serve our customers. This combined data will be used only for the purposes outlined in this Privacy Statement.
Online advertising: We partner with trusted third parties to manage Kandou advertising on other websites. These partners use cookies to collect information about your activities on Kandou’s website, so that we can provide you advertising for Kandou products and services that are relevant to your interests. For more information about third-party cookies and online advertising, please review Kandou’s Cookie Policy.
Personal information: Kandou will not rent or sell your personal information to parties. We will only share your personal information outside Kandou for the reasons described below:
Kandou business partners: We may share your personal information with Kandou business partners including sales, solution partners and agents offering Kandou products and services, and vendors acting at our direction. We do so only to the extent necessary for the specific business partnership, or as otherwise permitted by applicable law. Such Kandou business partners are required to keep this information confidential and may not use it for any purpose other than to offer or sell Kandou products and services, or to provide services at Kandou’s direction.
Corporate transactions: Circumstances may arise where Kandou decides to sell, buy, merge or otherwise reorganize businesses in some countries. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of such information from sellers. It is Kandou’s practice to disclose personal information in these circumstances only as permitted by applicable data protection law and to seek appropriate protection for personal information in these types of corporate transactions.
Legal necessity: Kandou also may disclose your personal information: (a) if we are required to do so by law; (b) if we believe that it is necessary to enforce or apply our terms of use and other agreements or otherwise protect and defend the rights, property or safety of Kandou or that of our customers; or (c) to comply with a judicial proceeding, bankruptcy proceeding, court order or other legal obligation or government inquiry.
Your consent: Kandou also may disclose your personal information to any other third party with your prior consent.
Online usage information: We may share online usage information: (a) in any manner permitted for personal information; and (b) with vendors or service providers for the purposes described in the section above on “How We Use the Personal Data We Collect.” We may also aggregate or otherwise strip data of all personally identifying characteristics and may share that aggregated, anonymized data with third parties. Any aggregated information shared in these contexts will not contain your personal information.
User content: Kandou provides some opportunities for you to generate your own internet-based content about Kandou and our products and services. Typically, the personal information that you provide in this user content will be shared outside Kandou as described below.
User-generated comments: Kandou’s website may contain areas where users can transmit or post communications, for example, on blogs or in user forums. Any personal information you submit there will be publicly available, and can be read, collected or used by other users, and could be used to send you unsolicited messages. We are not responsible for the personal information you choose to submit in such public areas.
Social media widgets: Kandou’s website may include social media features, such as the Facebook Like button, widgets such as the “Share This” button or interactive mini-programs that run on our website. These features may collect online usage information through cookies or web beacons. Social media features and widgets are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy statement of the social media company providing them.
Testimonials: Kandou sometimes posts on our website customer testimonials that may contain personal information. We obtain our customers’ consent to post their name or other personal information along with their testimonial prior to posting the testimonial on our website. If you wish to update or delete your testimonial, please contact us.
Storage and processing of your personal data: Kandou’s global organizational structure requires the global transfer of personal data within the Kandou group of companies. As a result, we may transfer personal data to, and store or process personal data in, countries other than the country in which the personal data originally was collected. Those countries may not have as comprehensive data protection laws as the country from which Kandou initially obtained the personal data. However, Kandou has executed agreements between and among Kandou entities operating in different countries that contain Standard Contractual Clauses (“SCCs”) as defined in the E.U. Data Protection Directive (95/46/EC) and as further authorized in the E.U. General Data Protection Regulation (“GDPR”) Article 46(5), to ensure that adequate safeguards are in place for the protection of personal data. Therefore, when we transfer, store or process personal data in other countries, we will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with the SCCs and this Privacy Statement.
Data Retention: We retain your personal data as part of your individual customer record for a period of five years following any activity on your account. After that time, your record will be inactivated and then deleted in accordance with Kandou’s data retention practices. We may retain personal data associated with orders, quotes, or other official business records for a longer period of time as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Security: Kandou puts in place appropriate physical, electronic and organizational measures to safeguard and secure your data. These measures follow generally accepted industry standards both during transmission and once it is received. Unfortunately, the transmission of information over the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmission to our website.
Data compromise: In the event that your personal data under our control is compromised, Kandou will investigate the situation and take all steps required by applicable law. This includes notification of the competent data protection authority where applicable, and when appropriate, notification of those individuals whose personal data may have been compromised. Kandou may take other steps in accordance with any applicable laws and regulations.
You have certain rights with respect to your personal data, including: the right to information about the personal data we store about you, the right to have your personal data corrected if it is inaccurate, and the right to object, on grounds relating to your particular situation, at any time to processing of your personal data. You also have the right, under certain circumstances, to erasure, restriction of processing, and portability of your personal data.
To exercise your rights, please contact us. We will respond to your request as soon as is reasonably practicable and in any event within 30 days. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting you access or enabling you to make corrections. Additional ways you may exercise choice about your personal data are outlined below.
Opting out of collection of personal information: You may, of course, decline to submit any personal information to Kandou, but then you may not be able to take advantage of some features of our website, and we may not be able to communicate with you about Kandou products and services. In addition, personal information may be required to determine access eligibility for certain restricted parts of our website.
Opting out of collection of online usage information: Your browser or mobile device may allow you to delete and disable cookies. Note that disabling cookies may disable many of the features available through Kandou’s website. Please refer to our Cookie Policy for more information about any choices you may have with respect to cookies and the other technologies we may use to collect online usage information.
Opting out of software usage information: You may be able to opt out of certain personal data collection by Kandou software. Please review the documentation associated with each software product to determine what choices you have with respect to software usage information.
Opting out of Kandou emails: You may choose to opt out of receiving marketing emails from Kandou, including newsletters and promotions, by following the unsubscribe instructions included in each marketing email or by contacting us. However, please note that opting out may prevent you from receiving email messages regarding updates, improvements, or special offers. If you opt out of marketing emails, we may continue to send you transaction or service-related emails about our business dealings with you to the extent required to establish, carry out or terminate such business dealings. We reserve the right to contact you for non-promotional purposes when we believe it is necessary, including where required by law. If you have any difficulty exercising your choices or feel that choices you made on particular websites have not been taken into account, please contact us.
Opting out of advertising: Both TRUSTe and the National Advertising Initiative provide mechanisms that allow you to opt out of receiving targeted advertising (i.e., advertising that is tailored to your interests based on your online browsing activities) from certain advertising providers. You also may opt out directly with Google and Adobe. Customers in the E.U. also may opt out through the European Interactive Digital Advertising Alliance.
Please note, this does not opt you out of being served advertising altogether. You will continue to see generic ads.
Deletion of user content: To request that Kandou remove your user content or personal information from public areas of our website, please contact us. In some instances, we may not be able to remove your user content or personal information, in which case we will let you know if we are unable to do so and why. In addition, such information may continue to be available online even after it is removed from our website.
Other websites: We are not responsible for the practices employed by websites or services linked to or from Kandou’s website, including the information or content contained therein. Please remember that when you use a link to go outside Kandou’s website, our Privacy Statement does not apply to third-party websites or services. Kandou is not responsible for and does not control any third parties that you authorize to access your user content. If you are using a third-party website or service (like Facebook) and you allow such third-party access to your user content, you do so at your own risk.
Dispute Resolution: If you have questions or concerns regarding this, please contact us. If you believe that the collection or processing of your personal data by Kandou is not compliant with applicable data protection laws, or have a privacy or data use concern, you may also contact the data protection authority in your country of residence.
This Privacy Statement is effective as of the date stated at the start of this Privacy Statement. We reserve the right to modify this Privacy Statement at any time by posting the revised statement on our website and updating the date the statement was last revised. If we make material changes to our privacy practices, we will notify you by email or by means of a prominent notice on our home page.
Please contact us with questions or comments about our privacy practices, using our contact details.
Kandou Bus, S.A.
Kandou Bus, SA. (“Kandou Bus”) maintains and operates this website to provide information, data, materials, product and marketing information, research tools, electronic documents, images, databases, text, graphic files and other online services (“Content”) available to users of our website (“Website”), subject to the following terms and conditions:
By accessing or using this Website or downloading Content from it, you agree without limitation or qualification to have read and to abide by these Terms of Use (“Terms”) and to comply with all applicable laws and regulations concerning use of this Website. If you do not agree to abide by these Terms, please do not view or use the Website or download Content from the Website.
We reserve the right to add, change, or remove any part of these Terms at any time without notice. Any changes in these Terms will be prospective, unless retroactive effect is required by applicable laws. By continuing to use the Website, you are indicating your acceptance of any changes to these Terms. We may also add, change, discontinue, remove, or otherwise modify any Content posted on this Website, including products and service features and specifications, temporarily or permanently, at any time without notice or liability. We reserve the right to restrict or terminate any person’s access or use of the Website or a part of the Website without notice at any time without liability, and in our sole discretion.
Subject to these Terms, Kandou Bus grants you permission to access and use this Website, and to download, reproduce, display, and distribute Content for your own internal business purposes. Except for the foregoing, no Content may be reproduced, duplicated, mirrored, modified, displayed, distributed, copied, sold, resold, visited, or otherwise exploited for any purpose without our express prior written consent.
Product names, trade and company names, trade and service marks, trade dress, logos, and taglines (collectively “Trademarks”) displayed on the Website, whether marked or unmarked, might be registered or unregistered Trademarks of Kandou Bus or a third party. Nothing herein or set forth on the Website shall be construed as granting a license or right to use any Trademarks without written permission, except for any specific use permitted under trademark law or other laws.
The Content of this Website is protected by Copyright Laws of the U.S. and other countries and international treaty provisions and is owned by, or licensed to, Kandou Bus. You may download Content only for your own business use, provided you also retain all copyright and other proprietary notices, but no modification or further reproduction of the Content is permitted. Website Content may not be distributed, reproduced, publicly displayed, downloaded, modified, reused, re-posted, or otherwise used except as provided in these Terms without our express prior written consent.
You agree not to use this Website or any Content in a manner that violates any applicable law or regulation. You further agree not harass or harm another person or company; not to impersonate any person or entity or otherwise misrepresent your affiliation with a person or entity; not to interfere with or disrupt the Website or servers or networks connected to the Website; and not to attempt to gain unauthorized access to any portion of our information processing or computer systems or networks connected to the Website or any accounts of any other users of our Website, whether through hacking or any other means.
We reserve the absolute and unconditional right, in our sole discretion, to terminate, suspend, or modify your registration with or access to all or any portion of our Website, without notice, at any time and for any reason.
You may wish to create an Account on the Website in order to enjoy some benefits and Website features. To create an Account, you will need to complete and submit an Account Registration Form in accordance with instructions that are included in it. Once we have received your completed Account Registration Form and verified the accuracy of its contents, we will establish your Account and send you confirmation of our acceptance of your registration, along with your assigned login ID (“Access Code”). If you access and use the Website and the Content on behalf of a business, that business accepts these Terms, and you represent and warrant that you are authorized to provide such acceptance on behalf of the business.
Before we can assign the Access Code, we must collect, process, and use personal information or data related to your contact details that may be protected by worldwide data protection laws. You must consent to such collection/use/processing and must review and expressly agree to our Privacy Policy. Additionally, any personal information that you provide to us or that we collect through or in connection with your access to or use of this Website, whether as part of your Account registration or otherwise, shall be used and processed in accordance with the Privacy Policy.
You must have a valid user ID and password to access your Account on the Website. You accept all responsibility for the security of your user ID and password, and utilization of the Website and your Account. This includes unauthorized access by your employees or third parties. Please notify us immediately if your employment with your organization is terminated, if you wish to terminate your user ID and password, or if you wish to have these Access Codes reissued. Do not disclose your Access Codes to anyone. In the event of theft or loss of a password or User ID, you should immediately notify us and provide written notice of the circumstances surrounding the event.
By submitting an Account Registration form and opening an Account, you represent and warrant to us that all information you provide is current, complete, and correct, and that you will promptly update such information following any change which renders it incomplete or incorrect. You are responsible for maintaining the confidentiality of your Account and password and for restricting access to your computer, and you agree to accept full responsibility for all activities that occur under your Account or password. We may access, refuse service, or cancel your Account without notice, at any time and for any reason, including without limitation, if we suspect that any information provided by you is untrue, inaccurate, incomplete, not current, misleading, or fraudulent.
Kandou Bus products are sold under separate Terms of Sale, which you must accept in order to purchase Kandou Bus products.
Certain features of our Website may allow you to post or submit information. You may do so, as long as such information is not proprietary, confidential, illegal, obscene, threatening or defamatory.You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any information you submit.
If you do post or submit information, you grant us a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such information throughout the world in any media, and you grant us the right to use your name and your company’s name in connection with such information. You represent and warrant that you own or otherwise control all of the rights to such information, that you have the right to post it or submit it, and that neither the information nor your posting or submitting it to us infringes upon, misappropriates, or otherwise violates any intellectual property rights of any third parties. We have the right, but not the obligation, to monitor and edit or remove any information that you submit or post.
We use cookies to enhance your experience on our website. A cookie is a small text file that is placed on your computer or mobile device. We store information in these text files as you navigate our website, and we can retrieve and use the information we place in these files.
We use cookie technology in several ways to enhance your experience on and continuously improve our Website. Among other things, cookies enable us to remember you when you return to our Website; identify you when you sign in; authenticate your access to your Account; keep track of your specified preferences, interests, or choices; tailor Content to your preferences, interests, or geographic region; display personalized browsing history; deliver personalized or customized Content on our Website and third party websites; track activity, downloads, and page views; monitor site usage; conduct research and diagnostics to improve our Content and products; and maintain and improve our Website by providing insight into how visitors find and use the Website and to help us analyze web traffic in general. We may also use cookies in interactions where you request or download Content.
These are the types of cookies used on our websites:
Session Cookies: Session cookies are created when you visit our website. Session cookies identify your browsing session and allow our servers to communicate back and forth to your computer or mobile device as you navigate our website. If you do not allow session cookies, you will not be able to sign in to our website and access your Account. Session cookies are only used for the length of your browsing session and are deleted automatically from your computer when you end the session.
Persistent Cookies: Persistent cookies are text files that are stored on your computer or mobile device during and between browser sessions. Mostly, these cookies are used to remember your preferences, to personalize your experience, and to remember information that you provided so that you do not have to re-enter this information every time you visit with us. For example, if you choose a language option, we will remember that choice. The next time you visit our website, the screens will display in your chosen language. Persistent cookies remain on your computer or mobile device for longer than a browsing session and have varying expiration dates, upon which the cookie is deleted.
Third Party Cookies: Besides placing our own cookies on your computer or mobile device, we may also allow certain third parties to place cookies to track and analyze data relating to visits to our website. Third Party cookies contain the information needed to execute the functionality or service provided by our partners, such as when you want to share content on our website via social media. These third parties will manage the data they collect, which they may combine with other information they have in accordance with their privacy policies.
To manage cookies in accordance with your preferences, you can use the privacy settings of your browser (see your browser help page for instructions and options). Depending on your location, our website also offers an additional Cookies Preferences tool that allows you to disable functional and advertising cookies. If you block Third Party cookies, most of our website will work without a problem; however, we do not recommend blocking these cookies as some functionality and services will not work correctly without them.
We may provide links to, or embedded content from, websites maintained by third parties. Such third party websites are not under our control, and we are not responsible for the content, products, services or other materials on or available through such websites or the actions of the operators of such websites. We provide links and access to such third party websites only as a convenience to our users, and we do not endorse the content, products, services, or operators of such websites. Use of third party websites, features, and tools is governed by the applicable terms of use and privacy practices of such websites and services, and Kandou Bus does not provide any warranty or representation of any third party products or services, either standing alone or in connection with any Kandou Bus product or service. We have no responsibility for the content, security, or privacy practices of such other websites, and we shall not be liable for any damages or injury arising from that content, security, or privacy practices.
While we have made reasonable efforts to ensure the accuracy of the information and Content on this website, Kandou Bus does not guarantee that all information or Content is error-free, nor do we make any other representation, warranty, or guarantee that the information and Content is accurate, correct, reliable or current, or that the Website is secure. We reserve the right to make any changes to the information and Content contained on the Website at any time without notice. Kandou Bus expressly disclaims all implied warranties regarding the information and Content on this Website, including, but not limited to, any implied warranties of merchantability, fitness for a particular purpose, or non-infringement of third party intellectual property rights. The specifications for and other information or Content relating to Kandou Bus products or services are for reference purposes only, and are subject to change without notice.
Kandou Bus and its subsidiaries, affiliates, partners, representatives, licensors, and suppliers shall have no liability for any damages or injury resulting from your access to, or inability to access, this Website, or from your use of or reliance on any Content posted on the Website. Kandou Bus shall have no liability for any damages to, or viruses or other harmful code that may infect, your computer system or other property in connection with your access to or use of the Website, or your downloading of any Content from the Website.
You agree to indemnify, defend, and hold Kandou Bus and its subsidiaries, affiliates, and representatives harmless from and against any and all liability and costs (including attorneys fees and expenses) incurred in relation to or arising from any breach by you of these Terms of Use, or from your violation of applicable law, regulation, or rights of any third party in connection with your access or use of the Website and the Content.
In no event shall Kandou Bus or its subsidiaries, affiliates, licensors, representatives, or suppliers be liable for any direct, indirect, incidental, special, or consequential damages of any kind, or any other damages whatsoever arising out of or in connection with the access, use, inability to access, or use this Website, the Content, or any user content, even if we have been advised of the possibility of such damages. Kandou Bus will not be liable for, and will not defend or indemnify you against, any third party claims, including but not limited to claims for infringement or misappropriation of any third party intellectual property rights, based upon your use of or reliance upon the Website or any Content therein.
Exports, re-exports, and transfers of Kandou Bus products, technology and technical data, from within or through the US are subject to US export controls and sanctions. You agree to comply with all applicable export and reexport control laws and regulations, including the Export Administration Regulations (“EAR”) maintained by the U.S. Department of Commerce, trade and economic sanctions maintained by the Treasury Department’s Office of Foreign Assets Control, and the International Traffic in Arms Regulations (“ITAR”) maintained by the Department of State. Specifically, you covenant and agree that you will not — directly or indirectly — sell, export, reexport, transfer, divert, or otherwise dispose of any products, software, or technology (including products derived from or based on such technology) received from Kandou Bus to any destination, entity, or person prohibited by the laws or regulations of the United States, without obtaining prior authorization from the competent government authorities as required by those laws and regulations.
This Website is operated and administered from within Switzerland. If you access this Website from a location outside of Switzerland, you are responsible for compliance with all applicable local laws. These Terms of Use shall be governed by and construed in accordance with the laws of Switzerland, without giving effect to its conflict of laws provisions. You agree to submit to the jurisdiction of the courts located in Switzerland for the resolution of all disputes and claims and causes of action related to or arising from these Terms and/or your use of the Website and the Content.
This Website may reference specific Kandou Bus products and services that may not be available in a particular country or location, and such a reference does not imply or warrant that any such products and services shall be available at any time in any particular country.